SCORE: Customer Communication Tips to Protect Your Small Business

Are you protecting your small business legally when you communicate? 

Join our discussion panel to learn what you should put in an email to customers and/or suppliers, how to add appropriate language to your invoices and much more.

• Clear documented policies for customer service
• Are your responses prompt and clear about mediation? 
• Is your language that you use for products or services protecting your small business? 
• Are your data collection practices transparent? 
• How are you protecting your IP, copyrights and trademarks? 
• What are you planning to communicate to your customer base when you retire?   

Presented by SCORE | Ann Arbor Area.

Other programs in this series:

SCORE: SBA Certification Resources  -  Feb 6
SCORE & SBA: Federal Contracting - March 13
SCORE: IRS Payments for Small Business - April 3